Delivery Policy

Free Delivery

The deliveries department will contact you within 48 hours and allocate to the 1st available slot. For orders below €30, a charge of €10 applies for Malta and for Gozo. (Gozo deliveries are done every two weeks)

Free Delivery is strictly up to street-level ground floor main door (up to 5 stairs) of the building or street-level garage (up to 3 meters driveway).

Additional cost applies for delivery beyond the stipulated. If you require manual help, kindly speak to our delivery department, they will provide a quotation depending on your order. This will be sent to you by email so you can review it and confirm or reject the manual help at least 2 days before your delivery happens.

Ensure that there is adequate access to the chosen delivery location and that all necessary permits are obtained in advance.

Please check all items carefully and notify us of any damage/fault or missing parts within 24 hours. You are requested to send an email to info@prochimps.com including a copy of the delivery note and pictures showing damaged/fault. In case of missing parts, kindly quote the part description.

Assembly Service

All furniture is delivered flat-packed.

ProChimps excludes any assembly and/or installation service. We provide the following contacts so that you can directly request the corresponding quote for the installation and assembly of your items:

ProChimps Customer Service: 99785765 - 99785764