Privacy policy

ProChimps Ltd operates this store and website, including all related content, tools, products and services (the "Services"). This policy explains what personal information we collect, why we collect it, who we share it with and what control you have. By using the Services you confirm that you have read this policy.

• Contact details — name, billing and delivery address, phone number and email address.
• Order and payment details — items ordered, amounts, payment confirmation and the payment method used. Full card numbers are handled by our payment processor and are never stored on our servers.
• Store activity — products viewed, cart and saved items, orders, returns and support messages.
• Device information — IP address, browser and device type, and identifiers stored on your device so your cart and checkout details persist between visits.

• To take, process, deliver, install and invoice your order, and to service warranty claims.
• To contact you about your order, delivery window or a delay.
• To keep your cart, saved items and checkout details available on your device.
• To detect and prevent fraud, and to meet accounting and legal obligations.
• To improve the store, and — only where you have opted in — to send offers.

We share only what is necessary with the service providers that make the store work: our e-commerce and order platform, our payment processor, and our delivery and installation teams. We also disclose information where required by law or to protect our rights. We do not sell your personal information.

We keep order and invoice records for as long as required by Maltese tax and consumer protection law, and other information for as long as it is needed for the purposes above.

You may request access to the personal information we hold about you, ask us to correct or delete it, object to certain processing, or withdraw marketing consent at any time. Email info@prochimps.com and we will respond within one month. You also have the right to complain to Malta's Information and Data Protection Commissioner.

We use cookies and browser storage to keep your session, cart, saved items and checkout details, and to measure how the store is used. You can clear or block them in your browser settings, though parts of the store may then stop working correctly.

We may update this policy as the store changes; the current version always appears on this page. Questions: info@prochimps.com or (+356) 99785765, 193, Triq Misraħ il-Barrieri, Santa Venera, Malta.