Returns & warranty

You have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition in which you received it — unused, with all tags, accessories and manuals, in its original undamaged packaging — and you must provide the receipt or proof of purchase.

Start a return by emailing info@prochimps.com or calling (+356) 99785765. Approved returns are brought to our service centre at 193, Triq Misraħ il-Barrieri, Santa Venera. Items sent back without requesting a return first cannot be accepted.

Where a customer genuinely cannot bring the item in, we may collect it at our discretion. Collection from the customer's address is charged at €7 per pick-up.

Inspect your order on arrival. If an item is defective, damaged in transit or is not what you ordered, contact us immediately — the same day where possible — with photos, so we can evaluate the issue and put it right by repair, replacement or refund.

• Custom, special-order and personalised products.
• Personal care and hygiene goods once opened.
• Consumables, filters and accessories once unsealed.
• Items damaged by misuse, incorrect installation by a third party, or normal wear.

We notify you once the returned item has been received and inspected, and confirm whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may take a few additional working days to post the amount. Delivery and installation charges already performed are not refundable.

Our warranty covers manufacturing defects only, for the period stated on your invoice and on the product page. It does not cover damage from misuse, improper handling, neglect, power surges, water ingress, unsuitable installation conditions, or use outside the manufacturer's instructions. Any repair or alteration by unauthorised personnel voids the warranty.

For a warranty claim, contact info@prochimps.com or call (+356) 99785765 with your invoice number and the model plate details. Warranty repairs are carried out at our service centre; transport of the item to and from the centre is the customer's responsibility unless we agree otherwise in writing.

Statutory consumer rights under Maltese and EU law are not affected by this policy.